Transaxt is very sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. Unless specifically stated otherwise, the information you provide is never shared with anyone other than Transaxt employees or authorized contractors.
This privacy statement applies to information collected by web addresses in the transaxt.com domain and other domains owned and/or operated by Transaxt LLC, hereinafter referred to collectively as Transaxt.
The Transaxt website uses SSL v3 and TLS v1 encryption on all web pages where personal information is submitted. This protects the confidentiality of your personal and credit card information as it is transmitted over the Internet. Transaxt does not store full credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides Transaxt with credit card validation information only. We do not have access to any donor or customer personal financial data. We do maintain a history of donations through our processing platform, and that history is made available to a donor or customer if they choose to open an opt-in personal Transaxt account, which is separate from Client accounts maintained for aggregate donation processing.
Fees and Merchant Accounts
When creating a Customer account with Transaxt you hereby authorize Transaxt to act on your behalf utilizing Transaxt's Merchant or Sub-Merchant Accounts for all donation payments. Any changes to this must be in writing and signed by both Transaxt and you, whether a committee, individual, or other entity. Transaxt charges a flat percentage of 4.5% on each transaction processed through our platform. Customers who work with our approved network of referral agents and consultants may be charged a rate different than 4.5%, which will be determined based on a written agreement with Customer. Additionally, Transaxt may enter into an agreement with any Customer account for a fee higher than this amount based on additional services performed, or for purposes of risk mitigation, as agreed to by both Transaxt and Customer.
You herby authorize Transaxt to hold all funds associated with your account to be remitted to you on an estimated monthly basis via either ACH Wire or check to the account or address you provide upon the creation of your Transaxt account if you are a Customer. No funds are remitted to you. Contact us at email@example.com for more information regarding having your funds remitted on a more regular basis.
Transaxt will handle and process all chargeback requests from transactions associated with your account on your behalf. Transaxt may charge a $15 fee for each chargeback request and will make a reasonable effort to reinstate each chargeback request on your behalf; however, certain chargeback requests may not be able to be reinstated. In such an event, Transaxt will notify you of the chargeback for your records. Transaxt may hold a small percentage of your donations as restricted funds to fund any chargebacks associated with monies that have already been remitted to you in the normal course of remittance. These funds will be returned to you, the Customer, in full less any processed chargeback amounts no more than 180 days after the close of your account with Transaxt, although this is often done much sooner.
Consultants and/or Referring Partners
Transaxt works with a network of approved consultants and/or referring partners in order to provide our Customers with the highest level of service possible. We provide a unique way for these consultants and/or referring partners to bill for their services directly through our system. These consultants and/or referring partners may charge a fee above the base rate associated with your Transaxt account. Transaxt may withhold the fees or commissions you have negotiated with these Consultants or Referring partners, but Transaxt assumes no responsibility for any discrepancies and/or fees associated with your separate agreements with these approved consultants and/or referring partners.
How We Gather Information
To save you time and make our web services even easier to use, you may create a Transaxt account using your personal information. (A Personal Account) The Transaxt system saves your information and references it to your email address and password. If you purchase a product or service through our platform from any Client or Customer, we request certain personally identifiable information from you on the order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and in many cases our Customers use it to fill your orders. If we have trouble processing an order, we or the Customer to whom you donated or placed said order will use this information to contact you.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, and to track how visitors interact with the site.
A cookie is a small text file that is stored on a users computer for record-keeping purposes. We utilize cookies on our site. Transaxt may use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser(s) help file.
How We Protect Your Personal Information
Transaxt safeguards the security of the data you send us with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include changing your password often, using a combination of letters, numbers and symbols, and using a secure browser.
The Transaxt website uses SSL v3 and TLS v1 encryption on all web pages where personal information is submitted. This protects the confidentiality of your personal and credit card information as it is transmitted over the Internet. Transaxt does not store full credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides Transaxt with credit card validation information only. We do not have access to your personal financial data.
Transaxt may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. Additionally, by using our platform, you authorize Transaxt to store sales account or social media data, including personally identifiable information, with a third party application service provider, in its sole discretion.
Access To Your Personal Information
You always have access to the information we have about you. To review and update your personal contact information, simply click transaxt.com and log in with your email address and password, then click My Account. You may also write firstname.lastname@example.org to have the information changed or removed.
Newsletters And Promotional Email
If you no longer wish to receive our newsletters and promotional communications from Transaxt, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
Links To Other Sites
The Transaxt web site contains links to other sites that are not owned or controlled by Transaxt. Please be aware that Transaxt is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Changes To This Privacy Statement
We require that you acknowledge reading this Terms of Services agreement, and agreeing to all the terms thereof before gaining access to the site.